Reporting to the General Manager, the Store Associate is responsible for completing duties as assigned according to production and workflow standards, as well as ensuring a positive customer experience in both the front and back of the store.

Full-time positions are scheduled 30-40 hours per week, part-time positions are scheduled 16-24 hours per week.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

• Maintaining appropriate security of cash and donated goods
• Operate register, as directed
• Complying to Agency policies and procedures
• Ensuring a high level of customer service both front and back

Production

• Ensuring quick placement of high-quality, processed goods to the sales floor
• Assisting to meet production numbers as set by divisional management
• Ensuring loss prevention and process flow guidelines are followed

Safety

• Performing duties according to safety expectations and procedures
• Ensuring the physical safety of the back room and sales floor
• Communicating safety issues and concerns to ensure quick resolution
• All other duties assigned by the General Manager

Register Operation

• Ability to operate a cash register and POS system
• Ability to count change, count down cash drawers and complete accompanying paperwork

Donation Door and Material Handling:

• Greeting customers and accepting donation and issuing receipts
• Operating a hand stacker and pallet jack

The Store Associate will be a proven leader with the following:

• Experience in customer service preferred
• Comfort with handling cash and operation of a cash register
• Understanding of the importance of the donor process and how it supports the mission
• Ability to perform job duties safely
• The incumbent should have at least 6 months of work history, unless this is their first job
• High school diploma or equivalent is not required.
• Operation of the hand stacker will require the ability to become certified in its operation